EBB Refund Policy

You have the right to cancel your purchase at any time before or up to seven days following the day you receive the goods, by e-mailing or telephoning us stating your name, a description of the goods and your original Elliott Baxter order number.

If you exercise the right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to Elliott Baxter at your own risk and cost.

All returns are subject to the following conditions:
  • The returned goods must be complete and in their original wrapping without damage.
  • We will not refund any items that have been specially ordered for you.
You cannot cancel your purchase when:
  • The goods have been opened or used.
  • The goods have been ordered specially in for you.
  • Seven days has elapsed following receipt of the goods.